Service terms
What to expect when booking service.
Diagnostic and repair process
Service appointments are scheduled by phone. Repair pricing is provided after the appliance has been professionally diagnosed. Diagnostic fees are non-refundable unless otherwise agreed in writing. Call to confirm the fee for your visit.
Service coverage and appointments
We serve all of the South Bay, plus Marina del Rey, Playa Vista, Playa del Rey, Westchester, Culver City, Santa Monica and Long Beach. Please provide your full service address when you call so we can confirm the appointment details and access requirements.
Appointment availability depends on location, the appliance and the schedule. Call to confirm the diagnostic fee before booking. Repair timing may also depend on diagnosis and parts availability.
Rescheduling or cancelling a visit
If you need to reschedule or cancel, call 213-595-7584 as soon as possible so we can update your appointment. Changes are confirmed directly with our team by phone.
Customer approval
If additional problems are discovered during service, Extory will explain the issue and provide an updated repair recommendation. No additional repair work will be performed without customer approval.
Existing conditions
Service recommendations and estimates are based on the condition of the appliance at the time of inspection. Additional hidden, worn, damaged or unrelated components may be discovered later. Extory is not responsible for pre-existing damage, hidden defects or problems caused by previous repairs or modifications performed by other companies or individuals.
Access to the appliance
Customers are responsible for providing safe and reasonable access to the appliance and for securing personal property around the work area before service begins. Please tell us about stacked appliances or restricted access when booking.
Payment
Payment is due according to the terms shown on the customer’s invoice or service agreement.
Detailed terms
The customer’s invoice or service agreement contains the complete terms applicable to the specific diagnostic or repair performed. If there is any difference between this website summary and the signed or accepted invoice or service agreement, that agreement applies to the specific service.